Channel & Journey Execution
We combine our strategy, data, technology, and expertise to orchestrate customer journeys, across multiple channels, that deliver outcomes and improve the Pro’s quality of life.
Our strategic journeys are made up of some of the following capabilities:
OMNICHANNEL
MARKETING
CREATIVE
SERVICES
INSIDE
SALES
INBOUND CUSTOMER SERVICE
BILINGUAL SERVICES
INSERVICE & EDUCATION
DIGITAL
MEDIA
ORDER FULFILLMENT
GEO-
TARGETING
LEAD GENERATION
We orchestrate omnichannel journeys and communicate to the Pros on behalf of our manufacturing and distribution partners using the channels below.
Our Channels
DIGITAL
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Media Planning/Strategy/Buying
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Paid Search and Social
-
Display/Programmatic
-
Publisher Direct Digital Advertising
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Digital Audio
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Media Analytics/Reporting/Audience Insights
PHONE
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Inbound/Outbound
-
Sales
-
Customer Service
-
Automation and Efficiency
-
Voice of Customer
-
Analytics/Reporting
-
Personalized Content
-
Multi-Step Journeys
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Targeted
-
Triggered
-
Compliant
-
Analytics/Reporting
-
Personalized Content
-
Triggered
-
On-Demand
-
Mailing
-
Tracking
-
Analytics/Reporting
WEB
-
UX Design Experiences
-
Landing Pages
-
Personalized Content
-
Mobile-Optimized
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SSL Certified
-
Analytics/Reporting
TEXT
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Personalized Content
-
Targeted Offers
-
Provide Immediate Communication
-
Collect Feedback
-
Customer Support
-
Analytics/Reporting
CHAT
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Quick Access to Support
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Customer Acquisition
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Customer On-Boarding
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Cross-Sell, Upsell
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Automated Workflows
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AI Support
ECOMMERCE
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Lower Cost to Serve
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On-Boarding Support
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Seamless Customer Experience
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Integration
-
Cross-Sell, Upsell
-
Reporting
APPS
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Personalized Content
-
Create Engagement
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Convey Branding and Loyalty
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Seamless Customer Experience
-
On-Boarding Support
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Special Offers
READY TO TALK CHANNEL AND JOURNEY EXECUTIONS?
Review your strategy with one of our experts.
