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Channel & Journey Execution

We combine our strategy, data, technology, and expertise to orchestrate customer journeys, across multiple channels, that deliver outcomes and improve the Pro’s quality of life.

 

Our strategic journeys are made up of some of the following capabilities:

OMNICHANNEL
MARKETING

CREATIVE
SERVICES

INSIDE
SALES

INBOUND CUSTOMER SERVICE

BILINGUAL SERVICES

INSERVICE & EDUCATION

DIGITAL
MEDIA

ORDER FULFILLMENT

GEO-
TARGETING

LEAD GENERATION

We orchestrate omnichannel journeys and communicate to the Pros on behalf of our manufacturing and distribution partners using the channels below.

Our Channels

DIGITAL

  • Media Planning/Strategy/Buying

  • Paid Search and Social

  • Display/Programmatic

  • Publisher Direct Digital Advertising

  • Digital Audio

  • Media Analytics/Reporting/Audience Insights

PHONE

  • Inbound/Outbound

  • Sales

  • Customer Service

  • Automation and Efficiency

  • Voice of Customer

  • Analytics/Reporting

EMAIL 

  • Personalized Content

  • Multi-Step Journeys

  • Targeted

  • Triggered

  • Compliant

  • Analytics/Reporting

PRINT

  • Personalized Content

  • Triggered

  • On-Demand

  • Mailing 

  • Tracking 

  • Analytics/Reporting

WEB

  • UX Design Experiences

  • Landing Pages

  • Personalized Content

  • Mobile-Optimized

  • SSL Certified

  • Analytics/Reporting

TEXT

  • Personalized Content

  • Targeted Offers

  • Provide Immediate Communication

  • Collect Feedback

  • Customer Support

  • Analytics/Reporting

CHAT

  • Quick Access to Support

  • Customer Acquisition

  • Customer On-Boarding

  • Cross-Sell, Upsell

  • Automated Workflows

  • AI Support

ECOMMERCE

  • Lower Cost to Serve

  • On-Boarding Support

  • Seamless Customer Experience

  • Integration

  • Cross-Sell, Upsell

  • Reporting

APPS

  • Personalized Content

  • Create Engagement

  • Convey Branding and Loyalty

  • Seamless Customer Experience

  • On-Boarding Support

  • Special Offers

READY TO TALK CHANNEL AND JOURNEY EXECUTIONS?

Review your strategy with one of our experts.

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